Research costs

• What does it entail?
  Our certified technicians will perform a detailed analysis to identify the defect in your product. This process is essential for providing an accurate quote for any repairs.

• When do you pay this?
  These costs will be charged if the defect is not covered by the warranty, such as damage caused by your own actions or after the warranty period has expired. The cost of this inspection, excluding repair and parts costs, is €35 and will always be discussed with you in advance.

• What if you decide not to have repairs done?
  If, after the inspection, you decide not to proceed with the repair, you will still be charged the inspection fee. This is necessary to compensate our technicians for their time and expertise. You can also choose to return the product, which will not incur any costs.

• Transparency first:
  We always inform you upfront about the potential costs and send you a quote as soon as the investigation is completed. This way, you'll never encounter any surprises.

With this service, we ensure you have clarity about the condition of your product, so you can make an informed decision about a potential repair. Do you have any questions about this process? Feel free to contact our customer service; we're happy to help!