Refund policy
Return and Refund Policy – slimhuisje.nl
Last updated: August 25, 2026
At slimhuisje.nl, you can buy smart devices with peace of mind. Are you encountering issues with a product, or having trouble integrating it into your smart home setup (such as Home Assistant, Homey Pro, or Zigbee2MQTT)? Please feel free to contact us first! We are happy to help you get the product working optimally.
Does the item turn out not to be what you expected? As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason.
⚠️ Important: Exception for business customers (B2B)
The right of withdrawal and this return policy apply exclusively to consumers (B2C). Business orders (including orders placed with a company name and a valid VAT number within the EU) are excluded from the right of withdrawal, cooling-off period, and returns. Business purchases cannot be returned or canceled after placement.
🔄 How do the cooling-off period and returns work?
- 14-day cooling-off period: The cooling-off period starts on the day after you (or a third party designated by you) physically receive the product.
- 14-day return window: After notifying us of your cancellation, you have an additional 14 days to actually send the product back to us.
- Testing items: You may unpack and inspect the item solely to establish its nature, characteristics, and functioning (as you would be allowed to do in a physical store). If you use the item more extensively or if signs of use/damage occur, a reduction in value (up to 100%) may be deducted from your refund.
How do you register a return?
Requesting a return is easy via your account on slimhuisje.nl or by sending an email to info@slimhuisje.nl stating your order number.
📍 Return Address
Send return shipments (after registration) to the address below:
Dynamodz Returns (Attn: order number [your order number])Stavangerstraat 45
2548 JV The Hague
The Netherlands
📌 Important: Return shipments that have not been registered in advance unfortunately cannot be processed.
📦 Arranging your own return, costs, and shipping risk
- Self-return shipping: As the buyer, you are responsible for arranging and paying for the return shipment with a carrier of your choice (e.g., PostNL, DHL, or DPD). slimhuisje.nl does not provide free return labels or shipping labels.
- Costs: The direct costs of returning the goods are entirely at your own expense.
- Risk of return shipment (Loss/Damage): The risk of returning the item rests entirely with the buyer. We strongly advise always sending the return shipment registered and insured with a Track & Trace code and keeping the proof of posting safe.
- Lost in the mail: If a return shipment is lost, delayed, or damaged in transit and is not physically delivered to our return address, slimhuisje.nl cannot proceed with a refund or credit. In that case, you must submit an investigation and claim for damages yourself with the parcel service you selected.
🚚 Address errors, redirections, and courier costs
Always check your delivery address carefully before completing your order:
- If a parcel cannot be delivered, is delayed, or is returned due to an incorrect or incomplete address provided by you (such as an error in the house number, postal code, or swapping billing and delivery addresses), the risk lies with the buyer.
- If extra costs or surcharges are billed to us due to an address error or an address change/redirection requested by you directly with the courier (such as FedEx, PostNL, or DHL), these costs will be deducted from your return refund or invoiced afterwards.
💳 Refund
- Once we have physically received your return shipment and inspected its condition and operation, we will send you an email confirmation.
- Upon approval, we will refund the amount due (including any standard initial shipping costs of the original order) within 14 days of your cancellation notice using the same payment method used for the original transaction.
- In accordance with the law, we may withhold reimbursement until we have actually received the products at our return address and inspected them.
📦 Damage or issues during delivery from us to you
Check your order immediately upon receipt. Is the parcel or product damaged, defective, or incorrectly delivered upon arrival? Please contact us, preferably within 48 hours of receipt, at info@slimhuisje.nl with photos of the packaging and the item. We will arrange a suitable solution right away!
🚫 Exceptions: items that cannot be returned
The right of withdrawal and the return policy legally do not apply to:
- Business purchases (B2B): Orders placed under a company name with a VAT number.
- Custom-made products: Specially ordered or cut-to-length items, such as LED strips or LED profiles.
- Hygiene products: Products where the seal has been broken after delivery (such as wearables with direct skin contact or earbuds).
- Sealed data carriers & Software: Software, physical data carriers, or digital license codes whose seal has been broken or where delivery has started with your explicit consent.
- Services: Services fully performed within the cooling-off period (such as installations, repairs, or inspection fees).
🔁 Exchanging an item
Would you prefer to receive a different item? The fastest way is to order the desired new item directly in the webshop. You can then register the unwanted item as a return via your account and send it back to us. As soon as we have physically received and approved the return shipment, we will refund the purchase amount.
💬 Questions or need support?
Do you have questions about a return or doubts about a product? Feel free to contact us via our contact form or send an email to info@slimhuisje.nl. Our team is ready to help!
Last updated: August 25, 2026 – This policy has been drawn up in accordance with Dutch Consumer Law (Dutch Civil Code Books 6 and 7) and EU directives.
