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Terms of service

📄 Terms of Service slimhuisje.nl

Last updated: 25 August 2026

Article 1 – Identity of the entrepreneur

Trade name: slimhuisje.nl (part of Dynamodz)
Registered address: Stavangerstraat 45, 2548 JV Den Haag, The Netherlands (no visiting address or physical store)
E-mail address: info@slimhuisje.nl
KvK number (Chamber of Commerce): 27319476
VAT identification number: NL819797029B01

Article 2 – Applicability

  1. These general terms and conditions (hereinafter: "Terms of Service") apply to every offer made by slimhuisje.nl and to every distance contract concluded between slimhuisje.nl and the consumer or customer (hereinafter: "you" or "your").
  2. Before the distance contract is concluded, the text of these Terms of Service will be made available to you. By visiting our website, creating an account, or placing an order, you agree to these terms and conditions.

Article 3 – The offer and prices

  1. If an offer has a limited duration or is subject to specific conditions, this will be explicitly stated in the offer.
  2. All prices listed on our website are in euros (€) and inclusive of VAT, unless explicitly stated otherwise. Any shipping costs or additional charges will be clearly displayed before the final placement of the order.
  3. Obvious mistakes or obvious errors in the offer (such as an obviously incorrect price due to a technical glitch or system error) are not binding on slimhuisje.nl.

Article 4 – The agreement and accuracy of data

  1. The agreement is concluded at the moment you accept the offer (completing the ordering process in the webshop) and comply with the conditions set out therein.
  2. After you have placed an order, slimhuisje.nl will promptly confirm receipt of the order electronically by e-mail.
  3. Responsibility for data: You are solely responsible for providing a correct, complete, and up-to-date delivery address, e-mail address, and contact details during the ordering process.
  4. Incorrect address entry: Costs, delays, or lost shipments resulting from providing an incorrect or incomplete delivery address (such as accidentally swapping billing and delivery addresses or a typo in street name/house number/postal code) are entirely at your expense and risk.

Article 5 – Right of withdrawal, B2B exclusion, and return conditions

  1. 14-day cooling-off period (B2C): When purchasing products, a consumer has the right to dissolve the agreement without giving any reason during 14 days. This cooling-off period starts on the day after the product is received by or on behalf of the consumer at the specified address.
  2. Exclusion of business customers (B2B): The right of withdrawal applies exclusively to consumers (B2C). Orders are classified exclusively as business orders (B2B) – and are therefore excluded from the right of withdrawal and cooling-off period – when the order is placed with a valid VAT number. Merely entering a company name as a (delivery) address for delivery at work by a private buyer (without a VAT number) is not considered a business order; the right of withdrawal remains fully applicable to these orders.
  3. Exercise of the right of withdrawal: To make use of the right of withdrawal as a consumer, you must report this within the cooling-off period via your account on slimhuisje.nl or in writing by e-mail via info@slimhuisje.nl.
  4. Organization and costs of return shipment: The buyer is responsible for arranging, franking, and shipping the return via a carrier of their choice. slimhuisje.nl does not provide free return labels. The direct costs of returning are entirely for the buyer's account.
  5. Transport risk and loss in the post: The risk of the return shipment lies entirely with the buyer. If a return shipment is lost in the post, delayed, or damaged and is not physically delivered to the return address of slimhuisje.nl, slimhuisje.nl cannot proceed with a refund. We strongly advise sending returns by registered/insured mail with Track & Trace and carefully retaining the proof of posting.
  6. Refund: slimhuisje.nl will refund payments received from the consumer (including any standard outbound shipping costs) within 14 days of receiving the withdrawal notification. slimhuisje.nl explicitly reserves the right to withhold refunding until the product has actually been physically received and approved at the return address.
  7. Statutory exceptions: The right of withdrawal in no case applies to custom-made products (such as custom-cut LED strips or profiles), sealed hygiene items whose seal has been broken, and sealed software/data carriers/license codes whose seal has been broken or whose delivery has started.

Article 6 – Obligations during the cooling-off period

  1. During the cooling-off period, you will handle the product and packaging with care. You may only unpack or test the product to the extent necessary to establish the nature, characteristics, and functioning of the product (as you would be allowed to do in a physical shop).
  2. If the product is damaged or the packaging is damaged more than necessary to try the product, the resulting reduction in value (up to a maximum of 100%) may be charged to you or deducted from the amount to be refunded.

Article 7 – Delivery, transfer of risk, and address change costs

  1. slimhuisje.nl will exercise the greatest possible care when receiving and executing orders for products.
  2. The place of delivery is the address that you made known to slimhuisje.nl during the ordering process.
  3. Transfer of risk: The risk of damage and/or loss of products during shipment from slimhuisje.nl to you rests with slimhuisje.nl until the moment of delivery to the specified delivery address (pursuant to Art. 7:11 Dutch Civil Code). If delivery fails, is delayed, or the shipment is lost as a direct result of an incorrectly, incompletely, and/or erroneously provided delivery address by you, the risk shifts to you and slimhuisje.nl is not liable for loss or delay.
  4. Address changes and courier surcharges:
    • If after placing the order you wish to change the delivery address, or if you request an address change, rerouting, address correction, or redelivery directly with the carrier (such as FedEx, PostNL, DHL, or another courier service), any additional costs charged by the carrier to slimhuisje.nl for this (such as address change surcharges, rerouting costs, or return costs) are entirely for your account.
    • slimhuisje.nl explicitly reserves the right to invoice these costs charged by the carrier to you afterwards or to deduct them from any amount to be refunded.

Article 8 – Conformity and statutory guarantee

  1. slimhuisje.nl guarantees that the products comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and statutory provisions existing on the date of conclusion of the agreement.
  2. The statutory guarantee applies to consumers for all products purchased from us. This means that a product must do what you can reasonably expect from it. Any additional guarantee offered by us, the manufacturer, or a third party does not affect these statutory guarantee rights.

Article 9 – Payment and account security

  1. Unless otherwise provided, amounts owed by you must be paid immediately upon placing the order via the payment methods offered at checkout.
  2. Payment transactions are processed securely via our e-commerce platform Shopify and connected recognized payment providers.
  3. You are responsible for maintaining the security of your login details for your account on slimhuisje.nl and for all activities taking place from your account.

Article 10 – Intellectual property

  1. All intellectual property rights regarding the website, trade name, logos, texts, images, video material, product descriptions, and designs of slimhuisje.nl belong to slimhuisje.nl or its licensors.
  2. It is not permitted to copy, reproduce, publish, or use material from the website for commercial purposes without prior written consent from slimhuisje.nl.

Article 11 – Liability

  1. slimhuisje.nl is only liable to the buyer for damage that is the direct result of an attributable failure in the performance of the agreement or on the basis of mandatory statutory provisions.
  2. slimhuisje.nl is not liable for damage caused by incorrect, careless, or improper use of delivered products (such as incorrect connection, installation, or configuration of smart devices or home automation).

Article 12 – Complaints procedure and disputes

  1. slimhuisje.nl has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints about the performance of the agreement or delivered products must be submitted fully and clearly described via info@slimhuisje.nl within a reasonable time after you have discovered the defects.
  3. Complaints submitted to slimhuisje.nl will be answered within a period of 14 days calculated from the date of receipt.
  4. Agreements between slimhuisje.nl and the buyer are governed exclusively by Dutch law. Disputes can be submitted to the competent Dutch court in The Hague.
  5. Consumers can also use the European Online Dispute Resolution (ODR) platform for disputes via https://ec.europa.eu/consumers/odr/.

Article 13 – Amendment of the Terms of Service

  1. slimhuisje.nl reserves the right to amend or supplement these Terms of Service.
  2. Changes to these terms shall only take effect after they have been published on the website, provided that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer shall prevail.
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