Shipping policy
📦 Shipping Policy of slimhuisje.nl
At slimhuisje.nl, we do everything we can to deliver your order to your home quickly and carefully. Below you will find all the important information about our shipping options and delivery times.
🚀 When will my order be shipped?
Do you order on business days before 16:00 and is the product in stock? Then we will ship your order the very same day! If an item is not immediately available, we will inform you personally about the expected delivery time.
📬 How do we ship your order?
- Letter post: Only for small, low-value products.
- Parcel post via PostNL: For all our customers within the Netherlands.
- Courier service via DHL or FEDEX: For all international orders outside the Netherlands.
⏱️ Delivery time within the Netherlands
As soon as your order is on its way, you will automatically receive an update with a tracking number to follow your parcel.
Although we cannot guarantee exact delivery times (delivery is handled by external parties), our experience shows:
- PostNL: usually delivered the next business day.
- DHL and DPD: usually delivered within 2 business days.
🌍 Delivery time outside the Netherlands
You can also easily track international shipments via the tracking number you receive as soon as your parcel is on its way. The exact delivery time depends on the destination country and the selected courier:
- Belgium (via PostNL): usually within 1-3 business days.
- Other European Union countries (DHL or FEDEX): usually within 2 to a maximum of 5 business days.
- Countries outside the European Union (outside EU): usually within 3 to 7 business days (depending on customs clearance).
🛃 Important: Shipments outside the European Union (DAP conditions)
For all orders shipped to destinations outside the European Union (EU), we deliver according to international DAP terms (Delivered at Place). This means the following:
- Excluding VAT, import duties & handling fees: The prices on our webshop for shipments outside the EU exclude local VAT, customs import duties, and clearance or administrative fees charged by the courier (such as FedEx or DHL).
- Recipient's responsibility: All charges imposed by local customs and carrier handling fees in the destination country are entirely the responsibility of the recipient. The courier will contact the recipient directly for this payment.
- Refusal of payment or parcel: If the recipient refuses to pay the required customs duties, VAT, or handling fees, or does not accept the parcel, any resulting return costs, administrative fees, and any courier costs recovered from us will be deducted from the buyer's refund or billed directly to the buyer.
💶 What are the shipping costs?
Shipping costs depend on weight, order amount, and destination. You can always see an indication in your shopping cart in advance.
But wait a minute... who doesn't love free shipping? 😍
🎉 Free shipping from:
| Country / Countries | Free shipping from |
|---|---|
| 🇳🇱 Netherlands | €100.- |
| 🇧🇪 Belgium | €150.- |
| 🇩🇪 Germany | €170.- |
| 🇫🇷 France, 🇱🇺 Luxembourg, 🇵🇱 Poland | €200.- |
| 🇪🇸 Spain | €250.- |
| 🇪🇺 Other EU countries | €500.- |
| 🌍 Countries outside the EU | See shopping cart (excl. import duties, VAT & handling fees) |
Do you have any questions about our shipping? Feel free to contact us, we are happy to help! 😊
