How long will it take to receive my order?

Typically, it takes 1-3 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our tracking page.

Do you ship internationally?

We are pleased to offer international shipping. Please note that shipping fees may vary depending on your location. The total shipment cost will be calculated and displayed at checkout. For more details, feel free to review our shipping policies.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: +31610547395. U can also reach us by WhatsApp.

May I return my product?

You may return a product within 14 days after delivery. However, it must meet the following conditions:The product is complete with all accessories,The product is in new condition,The product is packed, if reasonably possible, in the original packaging.You are welcome to safely view and try the product, just as you would in a store. For example, you can inspect a LED strip from all angles and turn it on, but if you wish to return it, please refrain from peeling off the adhesive or attaching it.We kindly ask that you return the product in a condition that allows us to give it a second life through our Outlet. In doing so, we can work together to promote the sustainable use of consumer electronics.The following products and services are non-returnable:Video carriers, sound carriers, and software with broken seals (e.g., CDs, DVDs, games).Used services or subscriptions.Prepaid packages.Personalized items (products specifically made for you).Telecom subscriptions exceeding the statutory 14-day return period.Sealed items that cannot be returned for health or hygiene reasons, such as in-ear earbuds or toothbrushes, once their seal has been broken.Feel free to explore our refund-policy for more information.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What is a sealed product?

Certain products, like video games, movies, music, earbuds, and toothbrushes, come sealed. This seal lets you inspect the product's appearance while ensuring it remains unused for a potential return. Once the seal is broken, we regret that the product can no longer be returned.

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